I ordered 15 cans of infant formula, and we are currently running out of formula at home. Could you please prioritize my order and arrange shipment as soon as possible? I would greatly appreciate it if you could also update the shipping information at your earliest convenience.

What exactly is going on? Why has my order still not been shipped? The platform clearly promised shipment within 48 hours, but it has already been well over 48 hours and there is not even a basic shipping notification. This situation is completely unacceptable. The delivery itself will take several more days, and I still have no idea when I will actually receive the package. I contacted online customer service just now, and they only gave a vague response saying they would “handle it as soon as possible,” without providing any clear solution or timeline. We are almost out of infant formula at home, and this order is extremely urgent for us. Please take immediate action and provide a clear shipping time.

The promise of 48-hour delivery has been severely exceeded, with no shipping information and no progress whatsoever This is a serious breach of trust. I have submitted a complaint and applied for rights protection. I have contacted customer service multiple times and hope to receive a satisfactory solution.